If you are not satisfied with your order, we are more than happy to assist with your request.
- Purchases are valid for exchange within 14 working days from the shipped date, with the invoice and price tags attached on the merchandise. All items must be returned in the original condition; any items displaying wear, alteration, misuse or damage and/or missing tags will be refused.
- Refunds will be awarded so long as the item(s) returned adhere to the aforementioned Returns Policy.
- Refunds will only be done through the original method of payment.
- Refunds will only be valid within 14 workings days from the shipped date. If a refund is requested after 14 working days, an exchange for an alternative item will be recommended.
- Once the returned item(s) are received, and meet the Returns Policy above, we will refund you as promptly as possible.
- Credit Cards / Wire Transfer Refunds:
- Please note that it may take 7 working days for the refund to reflect in your bank account, dependent on your bank or payment provider.
- A transfer fee of 2.50% will be deducted from any card and/or wire transfer payments.
- Clients have the right to cancel an order within 24 hours of placing the order; where the client will then be refunded as per the above refund policy.